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"Sales, Marketing & Customer Service" Article Archive

  • Is Your Business Ready for an Open House?
  • How Far Do Your Customers Say You Clear The Performance Bar?
  • Are You Working Your Sales Process?
  • "Sell" the Benefits Your Work Provides - Not the Products & Services
  • Don't Work So Hard: Target to Grow Your Pool of Tier 1 & 2 Customers
  • Know How You're Different & Valuable - Know Your USP
  • What's Your Legacy?
  • See Your Business From the Other Side
  • Where's April?
  • Exceeding Customer Expectations
  • Critical Numbers
  • Confirming SERVICE Value: Measure the Specifics
  • Building Business Relationships- “Good Enough Never Is”
  • Are you Valuable or Valued?
  • Why Don't They...?
  • Are We All In This Together?
  • Go Where Your Customers Are Going To Be
  • Service Your Customers – Turn Them Away
  • Fish In The Right Ponds
  • Can You Provide Extraordinary Service?
  • Let Me Introduce Myself
  • What Are You Waiting For?
  • Get it “Right”
  • Why You?
  • Get Customers. Get to Know Them
  • My Take on Management Consulting & Branding
  • Smooth and Easy Sells
  • There Is No Magic Pill
  • Who Do I Want As My Customers?
  • Are You the Kind of Organization You Need to Be?