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How Far Do Your Customers Say You Clear The Performance Bar?

How Far Do Your Customers Say You  Clear The Performance Bar?

In just the past few days, how many times have you been disappointed in the quality of service, responsiveness, and basic courtesy you’ve experienced? If you’re like me, it’s happening more and more often, and it’s so prevalent, that it’s becoming the norm. The level of service or performance we’re experiencing more often than not, is so low, our expectations of ‘good’ service have also been lowered.

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Posted by Liz Weber CMC on September 22, 2020 in Leadership Development, Sales, Marketing & Customer Service and tagged ,

 

Uh Oh. I Can’t Access What I Need

Uh Oh. I Can’t Access the Company Data I Need

When we needed to rapidly move to remote work status several months ago, for many of us, it was just a matter of working more from home than normal. We had the capability to access all or the bulk of our work files and systems remotely. For others, it was a matter of grabbing what files and equipment you thought you’d need for a few weeks and then heading home to then figure out how to: serve your customers while using your personal devices, identify ways to access the company’s network of digital and possibly some paper files, get information from colleagues also working remotely who have poor internet connectivity, while also integrating any new company equipment provided to you into your remote work worlds. In the immediacy of the need to work remotely, you made it work. However, as more and more of us are anticipating a permanency to either a completely remote or a partially remote work environment, it’s now a priority that we, as leaders, get control of where our organization's files, equipment, and knowledge is being housed.

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Posted by Liz Weber CMC on August 25, 2020 in Leadership Development and tagged , , , ,

 

Remote Work Environments Aren’t Fair

Remote Work Environments Aren’t Fair

Shifting to a remote work environment permanently for the foreseeable future has become a reality for many organizations. The rapid shift to remote work occurred because of the pandemic. It was a necessary response to a crisis situation that occurred quickly and without much warning. Because of that, we and our team members quickly found ways to do our jobs from our dining room tables with kids, dogs, and doorbells in the mix. It’s what we needed to do in the face of a crisis. We accepted the challenges, frustrations, and extra work as ‘just what we needed to do’ to do our jobs.

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Posted by Liz Weber CMC on July 28, 2020 in Leadership Development and tagged , ,

 

Your Workforce’s Composition is About to Change

Your Workforce’s Composition is About to Change

If you haven’t already had enough surprises and challenges this year, get ready for another leadership challenge: Your workforce’s composition will change more than you expect in the next 18-24 months.

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Posted by Liz Weber CMC on June 16, 2020 in Succession Planning and tagged , ,

 

Marry Your Values to Your New Work Culture

Marry Your Values to Your New Work Culture

As you continue to refine your organization’s current work culture, whether remote or in-person, don’t forget your organization’s values. Your organization’s values are your organization’s ‘House Rules.’ They define the behaviors that are expected, day in and day out, of everyone who takes a paycheck from your organization or who represents it. If someone doesn’t want to abide by your organization’s values, fine. They are simply choosing to work someplace else.

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Posted by Liz Weber CMC on May 26, 2020 in Leadership Development, Strategic Planning and tagged , , ,