Grow Your Business Through Your Employees Not Your Customers

Mar 6, 2012 | Leadership Development

You've cut prices, you've refined your target customer base, you've increased your advertising and still --- business is so slow it's dangerous. The economy is not good, but other companies seem to be selling similar products and services. How are they able to survive (and yes, thrive) while your sales are tanking? They've focused on growing their businesses through their employees, instead of through their customers alone. Successful companies have realized that if they better educate, train,...

Accountability – It’s Expected

Feb 17, 2012 | Leadership Development

Leaders think beyond the current frustrations and pressures. That’s how they identify opportunities and foresee roadblocks. That’s how they do their jobs. That’s how they’re able to lead. That’s how they do what is expected. That’s why they’re respected.

Be Fair and Share

Feb 7, 2012 | Leadership Development

Are you being fair with your managers? Are you sharing critical information with them in a timely manner? Are you developing performance standards for them and the company and then not sharing those standards with them? If you answered, "Yes, Yes, and No" that's great. But stop and really think about your answers. You'd be surprised at how many business owners and managers aren't being fair and are not sharing critical information with their own managers -- and don't realize it. I started...

Incivility in the Workplace

Jan 31, 2012 | Leadership Development, WBS

Within a two-day period, two separate clients called to schedule training sessions on Diversity, also called Incivility in the Workplace. Both reported they had recently experienced a nasty incident among co-workers at their respective offices, and they felt they needed to formally remind staff of basic civil, non-discriminatory conduct. In the media, there have been a growing number of reports on incivility, rudeness, harassment, and ultimate violence in the workplace between and against...

Guest Post: Jesse Lyn Stoner

Jan 27, 2012 | Guest Post

We have a special guest on the blog today. Jesse Lyn Stoner, Seapoint Center, has written a terrific article that we'd like to share with you. Be the Boss You'd Like to Have by Jesse Lyn Stoner The friendly gentleman sitting next to me on the airplane said: “I like my boss because he is genuinely interested in me and what I’m doing. He doesn't just ask generally how things are going, he says, ‘how’s the [specific] project going?’ I know he’s paying attention and cares. When I first started...