How long has it been since you experienced this: Someone on your team didn't do their job correctly, completely, or in a timely fashion. Because of that person's failure to do the job they're being paid to do (or the "Job" they've volunteered to do) you and others on the team are now scrambling to do your parts to ensure the final product or service to your customer appears professional, smooth, and of your expected high standards. If you're like most people and most organizations, that...

read more