Do you think strategically? Can you? Do you know how? Recently, I’ve been asked by several clients to help them and their managers think strategically. Given the challenging economic climate, the tight labor market, and the need for enhanced seamless remote and in-person service delivery capabilities, a manager’s ability to be flexible, efficient, and to think strategically are at an all time high. Given the challenging times, the need for strategic thinking skills is at an all time high....

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