Articles tagged "Communication in the Workplace"
It doesn’t take much for a leader to show she cares for her team. My company is wrapping up a ‘listening’ and training tour for one of our clients. The new CEO asked us to provide leadership training to help her managers and supervisors enhance their own and their teams’ performance and outline a list of feasible solutions she could move forward to help them, help their teams, and help their customers. However, instead of simply jumping in with a training program on enhancing leadership skills, we included a critical sequencing piece to the training solution:
Hallelujah! After weeks, if not months, of diligent searching, resume and LinkedIn profile reviews, phone interviews, and then multi-stage in-person and team interviews, you’ve hired THE right person for your team. Kayla’s got the skills, experience, credentials, references, work ethic, communication skills, team skills, and personality you need. She’s got ‘it’! Every team member, client and vendor who has interacted with her these past few weeks loves her. They’ve been impressed with Kayla’s abilities, intrigued by her thought processes, and grateful for her work and team contributions. You finally feel as if a huge weight has been lifted. You’ve finally found the right team member who will help propel your team forward. Or have you… Something is gnawing at you. Even though Kayla has ‘it’, you’re not sure she’s a ‘fit’. Wait! What? How could a team member who seems perfect for your team, your organization, the job, and the clients, not be a good fit for your organization?
What does it feel like when you walk next to team members as you enter your building? What is your team’s energy level when you log onto a team video call or walk into a team meeting? As you pass others in the hallway, overhear conversations, and observe your team members perform their work, do they look and act excited and energized, or do they look tired, frustrated, or numb? Your team members’ view of their individual and collective work sets the tone for your entire organization, and it establishes how productive or unproductive your organization will or won’t be.
Being able to communicate clearly is a skill essential to any leader. That’s no surprise. Clear hand-off communication is imperative when transferring a strategic initiative to a new project team. It’s a must for business owners and CEOs when articulating strategies for company-wide enhancements. In addition, a 2016 study by Korn Ferry found organizations that were able to achieve a high level of engagement with their employees realized 4.5 times greater revenue growth than those with the lowest-engaged employees. A key factor in engagement is clear communication from leadership. Engaged employees are connected to the company. They understand their roles. They understand what is expected of them. And, they feel as if they’re understood and valued as individuals. So besides simply telling your employees what they need to do and how they fit in, what are you doing to ensure you are communicating with them in ways that resonate with them individually?
I speak, consult, and coach on leadership so I don't typically comment on awards shows. I also don't typically comment on awards shows because, honestly, I can't stand to watch most of them. I typically only make it through the first award or two and by then I'm tired of the glam, glitz, platitudes, and rambling political or activist comments of the winners. So, I leave the room or turn the channel.