We have a special guest on the blog today. Shep Hyken, Shepard Presentations, LLC, has written a terrific article that we'd like to share with you. Are You the Owner? By Shep Hyken At many of my presentations, I’ll leave time at the end for the audience to brainstorm the ideas and take-aways they plan to implement as a result of what they heard in the speech. At a recent presentation for the Vail Valley Partnership in Vail, CO, Clark Walsh an employee at Old Forge Pizza made a great comment:...