With so many companies struggling to attract and retain staff who can perform well, why do so many companies do such a lousy job in training their new staff? Why do they think training is an expense and not an investment? Why do they skimp on something so critical? From my experience, the most common reason is that most companies still default to on-boarding and training new staff the way they were trained when they first started their careers: The new employees are trained on the job by the...