The Leadership Insights Blog by Liz Weber, CMC, CSP
Effective Leadership Strategies to Boost Your Business
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Training Successors Without Hurt Feelings
A manager recently approached me with this troubling issue,
"My back-up person is incredible. But when she retires, which she's eligible to do at any moment, we'll be in big trouble. My problem is: How do I train someone else to do her job, without taking responsibilities away from her? I don't want to hurt her feelings and make her feel as if I'm trying to push her out the door by training someone else to do her job."
Stop Running from Complaints
I've had several conversations with clients lately on customer satisfaction, retention, and profitability. All of my clients agree—satisfying customers is crucial to their success.
Guest Post: Kate Nasser
We have a special guest on the blog today. Kate Nasser, The People-Skills Coach, has written a terrific article that we'd like to share with you.
You Gotta Show ’em How It’s Done!
We have all experienced it. The boss says one thing then does something else. Isn't that irritating? Yeah—you bet! So why do YOU do the same thing to YOUR employees?
Management By The Numbers
As the saying goes, "What gets measured and monitored gets done." So, what are you measuring and monitoring?
Let’s Talk Visions First – Then Missions
The vision and mission are two separate and distinct components of your most important leadership tool: the strategic plan. And unlike many others who work in strategic planning, I'm a stickler when it comes to clients understanding the purpose of a vision statement and a mission statement.
People Power
I had the opportunity to provide the keynote address at a client's annual team meeting in New York. For most organizations these events are quite boring and, to be honest, attended only by those employees who couldn't come up with a believable excuse not to attend.
Clear The Roadblocks
Good managers run efficient organizations. Great managers develop solid teams of talented people to support and manage organizations efficiently. Good leaders identify opportunities and articulate a vision for their organizations.