The Leadership Insights Blog by Liz Weber, CMC, CSP
Effective Leadership Strategies to Boost Your Business
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If Something Feels ‘Off’ It Probably Is
I messed up – big time. I knew deep in my gut something had to be wrong, but for some reason, I didn't have a frank, direct Necessary Conversation™ with Joseph.
Are Your Dependable Employees Killing Your Business?
Here’s good ‘ole Ted. He’s worked for you for almost 10 years. He arrives at work each morning between 7:55 and 7:59 AM. He follows the same procedures he helped create years ago.
What Is Leadership?
What is leadership?
That's a great question because depending upon whom you ask, the answer will vary. Yet each person's answer will swirl around common themes.
Helping Ourselves by Developing Others
This past month has been an amazing time. We have facilitated planning sessions and have provided management training programs to several clients on topics ranging from Strategic Planning to Enhancing Communications.
Why Don’t They…?
Have you ever gone into a store and had a heck of a time trying to find what you wanted? You finally had to have someone lead you to it because the store’s signage was poor. Like me, you probably thought, “Why don't they just put up clear signage?”
Are We All In This Together?
Have you ever had the experience of working with a great group of people who all chip in to get the job done? Each person involved offers ideas on how to complete the project; each volunteers to do an extra task or two to make it happen; each seems excited about the project’s potential benefits.
Go Where Your Customers Are Going To Be
When asked what helped him become the great hockey player he was, Wayne Gretzky infamously replied, “I go where the puck is going to be.” Because of that simple philosophy, he would be at the right place at the right time; he’d get the puck and score.
Service Your Customers – Turn Them Away
I experienced some of the best customer service you can receive yesterday. I was turned away.
I had met with a web site designer to talk about redesigning and upgrading my websites. We discussed the shopping cart and site hosting services I currently use and need.