The Leadership Insights Blog by Liz Weber, CMC, CSP
Effective Leadership Strategies to Boost Your Business
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Employee Support Investments – A Smart Move
When was the last time you gave a co-worker a compliment?
When was the last time you even acknowledged a routine task they do?
Now ask yourself, when did I last receive a compliment?
Where’s April?
He didn't realize he'd even said it, yet my husband had stopped in his tracks and had basically bellowed the question across the dining room of one of our favorite lunch spots. Upon entering the dining room, he'd done a quick scan to ensure April was there.
Letting Go
When it comes to letting go and letting someone else take the reins, can you do it? Do you do it? If so, do you do it well?
Employee Motivation Check-up
If you were asked to describe your employees, would "motivated" be one of the adjectives you'd use? If not, why not?
Effective Goal Setting
We all set goals in our personal and professional lives. However, many of us fail to set our goals effectively, and therefore never achieve them. Our goals are often stated in terms such as "I'll increase productivity next week."
Exceeding Customer Expectations
The “buzz” in customer management arenas continues to be “Customer Expectation Management”. Customer Expectation Management or CEM is a way of doing business that focuses heavily on delivering not only a quality product, but delivering that product with service that exceeds the expectations of the customer.
Develop from Within / Lead the Business at Hand
There's a great statement Bill George, the former CEO of Medtronic made about CEO's and successors. He said:
Creating Procedures – Keep It Simple
I was recently asked to provide some insights into how an organization can easily, yet effectively, create documented procedures (i.e., systems). If you've followed any of my writings over the years, you know I'm a huge proponent of checklists, procedures, and simple documentation to ease a leader's and the team's working lives.