Unlike the movie City Slickers in which Billy Crystal's character realizes that "The One Thing" in life that will make you happy is different for everyone, in business, we must make it very clear to all of our employees what The One Thing is we're trying to achieve as an organization.  If we don't, our employees may inadvertently waste tons of time, money, energy, and other resources by working towards other things. The need to talk about The One Thing (or for those of you familiar with my...

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