The Leadership Insights Blog by Liz Weber, CMC, CSP

Effective Leadership Strategies to Boost Your Business

Dealing with Difficult People

We've all come across difficult people in our workplace and typically, we've found that the “safest” way to deal with them is to ignore them. However, by ignoring the difficult behaviors of our team members, we are by default condoning their poor behaviors.

Critical Numbers

Critical Numbers are those key financial, production, or sales numbers that tell us how well we're doing -- or not doing. These numbers help us determine what we MUST accomplish day in and day out to be successful.

Confirming SERVICE Value: Measure the Specifics

As businesses look for ways to cut costs while maintaining or improving profitability, I'm hearing more and more about “identifying Value” in our work processes and in our businesses overall.
It Doesn't Take Much to Say Thanks

It Doesn’t Take Much to Say Thanks

I again heard a group of managers raise a common problem during a training program this past week, "How are we supposed to keep our employees motivated? We don't have any money for bonuses, raises, or gifts, and we can't afford to buy them stuff out of our own pockets.
Building Business Relationships- “Good Enough Never Is”

Building Business Relationships- “Good Enough Never Is”

I received a call recently from one of my client’s – let’s call him “Bruce”. Bruce owns a technical services firm. Bruce had just received a letter from one of his long-standing customers – and his customer wasn’t happy.
Are You Doing What You're Paid To Do? (Coded Task List)

Are You Doing What You’re Paid To Do?

At work, how often do you feel like a chicken with your head cut off? You run around all day handling one crisis after another. You run from one meeting to the next. You take one phone call after another.
Don't Be a Wimpy Manager

Don’t Be a Wimpy Manager

What's a wimpy manager? It's a manager who isn't honest, fair, and clear with her employees on her expectations. It's a manager who believes she's being nice by not telling her employees when they're under-performing, veering off-track, or flat-out behaving in unacceptable ways.
If Something Feels ‘Off’ It Probably Is

If Something Feels ‘Off’ It Probably Is

I messed up – big time. I knew deep in my gut something had to be wrong, but for some reason, I didn't have a frank, direct Necessary Conversation™ with Joseph.
Helping Ourselves by Developing Others

Helping Ourselves by Developing Others

This past month has been an amazing time. We have facilitated planning sessions and have provided management training programs to several clients on topics ranging from Strategic Planning to Enhancing Communications.
Are We All In This Together?

Are We All In This Together?

Have you ever had the experience of working with a great group of people who all chip in to get the job done? Each person involved offers ideas on how to complete the project; each volunteers to do an extra task or two to make it happen; each seems excited about the project’s potential benefits.