Managers know they’re supposed to communicate, communicate, communicate. In fact, managers are often told to “over-communicate.” That’s great advice – in general. However, where many managers run a muck, is they confuse over-communicating with talking too much. Over-communicating simply means you communicate the same, clear, concise message over and over again so every employee...
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No matter how many times you tell your team, “We’re going to change.” “We’re going to become more efficient and do things differently around here,’” they’re not going to believe you. They also know that by “We” you really mean them. As a leader, if you expect others to change, you need to change...
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Your organization's credibility with its customers is what will help it make it or break it in business -- especially when times are tough.

If you’re a manager, you’ve heard it at least once in your career, “You don’t trust me,” or “Management doesn’t trust us.” Now if you’re honest with yourself, when you’ve heard either comment, you’ve tried not to roll your eyes as you’ve thought to yourself, “Whiner, whiner, whiner.” Be honest. We’ve all done it....
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