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Incivility in the Workplace

January 31, 2012
Incivility in the Workplace

Within a two-day period, two separate clients called to schedule training sessions on Diversity, also called Incivility in the Workplace. Both reported they had recently experienced a nasty incident among co-workers at their respective offices, and they felt they needed to formally remind staff of basic civil, non-discriminatory conduct. In the media, there have been a growing number of reports on incivility, rudeness, harassment, and ultimate violence in the workplace between and against co-workers and management. Some think the more casual office atmosphere in many organizations causes the increase in incivility.  ‘Casual Fridays’ and other less professional interactions such...
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Guest Post: Jesse Lyn Stoner

January 27, 2012
Guest Post: Jesse Lyn Stoner

We have a special guest on the blog today. Jesse Lyn Stoner, Seapoint Center, has written a terrific article that we’d like to share with you. Be the Boss You’d Like to Have By Jesse Lyn Stoner The friendly gentleman sitting next to me on the airplane said: “I like my boss because he is genuinely interested in me and what I’m doing. He doesn’t just ask generally how things are going, he says, ‘how’s the project going?’ I know he’s paying attention and cares. When I first started working for him, he told me ‘you are going...
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Advisors Advise—Directors Direct

January 24, 2012
Advisors Advise—Directors Direct

Once and for all, let’s clarify the difference between Advisory Boards and Boards of Directors. People often believe they are one-in-the-same and use the terms interchangeably. When, in reality, they are very different entities. And although they are both important, they wield very different levels of power. The shareholders or members typically elect the people who will serve on the board of directors. In a small firm, the board of directors is usually comprised of the business’ owners and family members. In larger organizations, the boards are comprised of interested individuals from disparate backgrounds and industries that, theoretically, represent...
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Are Your Biases Blocking the Message?

January 17, 2012
Are Your Biases Blocking the Message?

In recent client planning sessions, I’ve noticed a troubling trend: many leaders don’t listen. Oh don’t get me wrong, the leaders hear words. They hear the initial few words uttered by one or two planning team members, but they don’t grasp the members’ intended messages. Why? It’s not because the team members don’t speak clearly and it’s not because the team members don’t know what they’re talking about. It’s because the leaders aren’t listening. The leaders aren’t listening to the team member’s current message. Instead, the leaders’ minds have jumped ahead and are anticipating the direction the team members’...
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