The Leadership Insights Blog by Liz Weber, CMC, CSP

Effective Leadership Strategies to Boost Your Business

Employee Support Investments – A Smart Move

When was the last time you gave a co-worker a compliment? When was the last time you even acknowledged a routine task they do? Now ask yourself, when did I last receive a compliment?

Employee Motivation Check-up

If you were asked to describe your employees, would "motivated" be one of the adjectives you'd use? If not, why not?
Creating Procedures - Keep It Simple

Creating Procedures – Keep It Simple

I was recently asked to provide some insights into how an organization can easily, yet effectively, create documented procedures (i.e., systems). If you've followed any of my writings over the years, you know I'm a huge proponent of checklists, procedures, and simple documentation to ease a leader's and the team's working lives.

Dealing with Difficult People

We've all come across difficult people in our workplace and typically, we've found that the “safest” way to deal with them is to ignore them. However, by ignoring the difficult behaviors of our team members, we are by default condoning their poor behaviors.
It Doesn't Take Much to Say Thanks

It Doesn’t Take Much to Say Thanks

I again heard a group of managers raise a common problem during a training program this past week, "How are we supposed to keep our employees motivated? We don't have any money for bonuses, raises, or gifts, and we can't afford to buy them stuff out of our own pockets.

Are Your Dependable Employees Killing Your Business?

Here’s good ‘ole Ted.  He’s worked for you for almost 10 years.  He arrives at work each morning between 7:55 and 7:59 AM.  He follows the same procedures he helped create years ago. 
How Managers Develop Their Employees

How Managers Develop Their Employees

We're working with several organizations helping them prepare their next tier of managers to eventually take over the senior leadership positions.
Be Fair and Share

Be Fair and Share

Are you being fair with your managers? Are you sharing critical information with them in a timely manner? Are you developing performance standards for them and the company and then not sharing those standards with them?
Just One Thing

Just One Thing

Being a manager or leader is a 24/7 proposition. There's very little if any down time. Yet to be an effective manager and leader, you need to be on the look-out constantly for opportunities to improve and enhance your own performance and that of your team. How is any mere mortal supposed to do all of this?
Stop Running from Complaints

Stop Running from Complaints

I've had several conversations with clients lately on customer satisfaction, retention, and profitability. All of my clients agree—satisfying customers is crucial to their success.