As businesses look for ways to cut costs while maintaining or improving profitability, I'm hearing more and more about “identifying Value” in our work processes and in our businesses overall.
Building Business Relationships- “Good Enough Never Is”
I received a call recently from one of my client’s – let’s call him “Bruce”. Bruce owns a technical services firm. Bruce had just received a letter from one of his long-standing customers – and his customer wasn’t happy.
Are Your Employees Held Hostage or Held Accountable?
A client called me recently to say he'd just finished reading a paragraph from Jack Welch’s book “Jack – Straight from the Gut” to his staff. The section he’d read outlined Mr. Welch’s thoughts on the importance of “Informality” as a key leadership skill.
At work, how often do you feel like a chicken with your head cut off? You run around all day handling one crisis after another. You run from one meeting to the next. You take one phone call after another.
I messed up – big time. I knew deep in my gut something had to be wrong, but for some reason, I didn't have a frank, direct Necessary Conversation™ with Joseph.
Are Your Dependable Employees Killing Your Business?
Here’s good ‘ole Ted. He’s worked for you for almost 10 years. He arrives at work each morning between 7:55 and 7:59 AM. He follows the same procedures he helped create years ago.
This past month has been an amazing time. We have facilitated planning sessions and have provided management training programs to several clients on topics ranging from Strategic Planning to Enhancing Communications.
What do you think of when you hear "Extraordinary Customer Service?" For most business owners or managers, when we hear those three words we immediately think of costly endeavors to win over or win back customers.
