In my training and consulting work, I am frequently and discreetly told during breaks “I didn't handle myself too well this morning” or “I was so frustrated with my team yesterday, I just screamed at them.”
Years ago when I worked with the U.S. Department of State in Washington, D.C., I read a report prepared by my Bureau's Deputy Assistant Secretary (DAS).
Regardless of the topic I am presenting, many clients indicate the greatest frustration with co-workers, supervisors, team members, or managers is another person’s inability to keep his or her word.
