The Leadership Insights Blog by Liz Weber, CMC, CSP

Effective Leadership Strategies to Boost Your Business

Browse Topics

Tag: Customer Service

Why Don’t They…?

Have you ever gone into a store and had a heck of a time trying to find what you wanted? You finally had to have someone lead you to it because the store’s signage was poor. Like me, you probably thought, “Why don't they just put up clear signage?”

Service Your Customers – Turn Them Away

I experienced some of the best customer service you can receive yesterday. I was turned away. I had met with a web site designer to talk about redesigning and upgrading my websites. We discussed the shopping cart and site hosting services I currently use and need.

Can You Provide Extraordinary Service?

What do you think of when you hear "Extraordinary Customer Service?" For most business owners or managers, when we hear those three words we immediately think of costly endeavors to win over or win back customers.

What Are You Waiting For?

I've just started working with a client who desperately needs to increase sales. His company hired a new sales representative over a month ago.

Get it “Right”

My company is working with several clients who are at that stage of their business planning process where we're analyzing their marketing strategies.

Stop Running from Complaints

I've had several conversations with clients lately on customer satisfaction, retention, and profitability. All of my clients agree—satisfying customers is crucial to their success.

Credibility – Now More Than Ever

Your organization's credibility with its customers is what will help it make it or break it in business -- especially when times are tough.