Do you provide a good product or service to your customers? Do you ship orders on time? Are your employees well trained and professional with each other and with your customers? Do you address customer problems as soon as they arise? If you answer yes, this Dragon Lady of Accountability:) says, “Good.” Hope you’re...
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I was recently asked by an executive team, “How do we start pulling a Succession Plan together? We believe we have many of the pieces already, but we don’t know what to do with them.” That’s a great question and a great position to be in. The answer though, requires you to first be...
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In working with various clients lately, we’re seeing a common problem: Each organization has performance management systems that, as currently designed, create problems. These systems create the types of employee behaviors and unsatisfactory performance the client is trying to eliminate! Each organization is systematically creating and rewarding a workforce that just shows up, keeps...
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A manager approached me this week after a work session to seek my advice on how she should address one of her employees. This employee is increasingly becoming Trouble (with a tall T). He is more often than not selecting which projects (and which elements of each project) he will work on. When the...
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