I attended a luncheon that culminated with an insurance expert explaining his services to the attendees. As soon as the speaker turned on the projector to start his presentation, the bulb blew. A quick inspection revealed there was no spare and the restaurant staff didn't even know their projector used bulbs! Instead of panicking, the insurance expert simply said, “I'll just have to cue you more carefully as you follow along with your handouts.” He then proceeded with his talk. As he...

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