Are You Developing Problem Reporters or Problem Solvers?

Sep 19, 2023 | Leadership Development

“I know this is terrible to say, but I don’t want Larry on my executive team. He sucks the energy out of the room. Brad, the previous director who managed Larry, was great, but Larry exhausted him! I know Larry wants to become a director and I really can’t fault his performance. It’s just him. He’ll kill the energy and culture we’ve developed as an executive team this past year and I won’t jeopardize that.” That may sound a bit dramatic, but it’s a very real issue one of my clients is dealing...

Listen. Stay Engaged. Stay Relevant.

Nov 23, 2021 | Leadership Development

Every one of my clients is experiencing the same thing: It’s almost impossible to recruit and hire strong team members. Because of this, retaining strong team members has become critical to enable on-going operations. So what can a leader do to not only retain, but excite strong team members? Listen to them. What can a leader do to not only retain, but excite strong team members?Listen to them. With employees exhausted because of their excessive workloads, avoidable mishaps that...

How Far Do Your Customers Say You Clear The Performance Bar?

Sep 22, 2020 | Leadership Development, Sales, Marketing & Customer Service

In just the past few days, how many times have you been disappointed in the quality of service, responsiveness, and basic courtesy you’ve experienced? If you’re like me, it’s happening more and more often, and it’s so prevalent, that it’s becoming the norm. The level of service or performance we’re experiencing more often than not, is so low, our expectations of ‘good’ service have also been lowered. The level of service or performance we’re experiencing more often than not, is so low, our...

Are You Asking Enough of Your Managers?

Oct 23, 2012 | Leadership Development

Are you frustrated with your managers, supervisors, or project managers? Do they blame others when budgets are blown and deadlines are missed? Do they point fingers when their teams are deadlocked over problems? Do they throw their hands up in frustration when their team's internal conflicts get in the way of servicing the customers? If so, are you asking enough of your managers? Or let me put it this way: Are you being clear enough with your managers as to what you really expect...

Do You Have A Leadership Line In The Sand?

Apr 17, 2012 | Leadership Development

Are your employees clear as to what your expectations for performance are? Do your employees know what the non-negotiable attitudes and behaviors are that are expected of all team members (yourself included)? Do your employees know what the consequences are if they do not meet these expectations? Are they certain you will take action, one way or the other, depending upon how they choose to perform? Have you clearly drawn your "leadership line-in-the-sand"? If you didn't answer "Yes" to every...