Have you ever gone into a store and had a heck of a time trying to find what you wanted? You finally had to have someone lead you to it because the store’s signage was poor. Like me, you probably thought, “Why don't they just put up clear signage?” Have you ever tried to reorder from one of your suppliers only to be put through the third degree because they’re updating their Customer Service Management System. Like me, you probably thought, “Why couldn’t they just upload my account history...

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