Liz’s Leadership Insights Blog

Guest Post: Jesse Lyn Stoner

We have a special guest on the blog today. Jesse Lyn Stoner, Seapoint Center, has written a terrific article that we'd like to share with you. Be the Boss You'd Like to Have By Jesse Lyn Stoner The friendly gentleman sitting next to me on the airplane said: “I like my boss because he is genuinely interested in me and what I’m doing. He doesn't just ask generally how things are going, he says, ‘how’s the [specific] project going?’ I know he’s paying attention and cares. When I first started...

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Guest Post: Shep Hyken

We have a special guest on the blog today. Shep Hyken, Shepard Presentations, LLC, has written a terrific article that we'd like to share with you. Are You the Owner? By Shep Hyken At many of my presentations, I’ll leave time at the end for the audience to brainstorm the ideas and take-aways they plan to implement as a result of what they heard in the speech. At a recent presentation for the Vail Valley Partnership in Vail, CO, Clark Walsh an employee at Old Forge Pizza made a great comment:...

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A Self-Respecting Leader: Robert 'Tink' Lehmer

I never met Robert 'Tink' Lehmer. I wish I had. He thought the way great leaders think. I say this because of a little poem he wrote in 1976. Tink's poem was shared during a Leadership Training program graduation ceremony I recently attended. My hope for the graduates is that they paid attention and took his words to heart. If the graduates did, his words will serve them well.     Myself (Written  June 11, 1976) I have to live with myself, and so I want to be fit for myself to know I...

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Stop Running from Complaints

I've had several conversations with clients lately on customer satisfaction, retention, and profitability. All of my clients agree—satisfying customers is crucial to their success. Yet, when I ask them how they handle customer complaints and feedback, their responses are less than unified. Some say they read every customer feedback email, form or letter, note the comment(s), and take appropriate corrective action. Others say they disregard the worst and the best for the week (they consider...

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People Power

People Power

I had the opportunity to provide the keynote address at a client's annual team meeting in New York. For most organizations these events are quite boring and, to be honest, attended only by those employees who couldn't come up with a believable excuse not to attend. This organization, however, is different. Their employees are different, the leadership style is different, and their success and growth rates are different. Why? They believe in the power of their employees. I started to get an...

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