Vicki Hess, CSP stopped by today; read as she shares what’s missing in most discussions about employee engagement.
The Missing Piece of the Employee Engagement Puzzle
By Vicki Hess, CSP
Over the last decade, billions of dollars and millions of hours have been invested by organizations across the country to foster greater employee engagement, yet employee disengagement is still at or near all-time highs. Why? Because we’ve been missing a key piece of the engagement puzzle: the employees! (more…)
Ron Ashkenas wrote a great blog for Harvard Business Review in 2012 in which he outlines a seemingly obvious fact: Don’t Ask for Feedback Unless You Want It. His perfectly titled article highlights the obvious blunders other leaders make by asking for others’ comments, input, or feedback, yet being irritated when they receive it. The hypocrisy of their actions is blatant. But what I most appreciate about Ashkenas’ article is his honesty in stating,
“These behaviors, by the way, are much easier to see in other people than in ourselves.”
I’ve recently had interesting conversations with a few organizations that want my company to work with them in developing their leaders. That’s great but we’re running into an initial roadblock as each company’s leadership team has basically said, “We’re hearing more and more that performance appraisals are a thing of the past. They’re demoralizing, time-consuming, and ineffective. No one here likes to do them, so as a leadership team, we’ve decided we’re not going to do them anymore.” That’s fine. And by the way, that’s very trendy.
However, let’s think about the reality of this type of personnel management strategy. If you as a leadership team decide to no longer use an objective performance review system that aligns performance to your organization’s values and goals, how do you plan to ensure there are no surprises for your employees or management team?
How do you plan to keep things fair?
By keeping things fair I mean, what’s your plan to ensure:
- your employees know clearly and specifically what is expected of them (What’s expected of them not only before they were hired, but while they’re on the job, and also going forward)?
- your leadership team is continuously providing feedback to employees on what each employee and team is doing well to drive the organization forward and what areas are starting to be a concern?
- your human resources team has the appropriate and adequate documentation to address any legal actions that may be taken by disgruntled or terminated employees?
If you are one of the fortunate few organizations that has an established culture where every employee just “gets it,” and knows and does the right things day in and day, you may not need a performance review and planning system. However, if your organization is like most, you probably deal with personnel “issues” small or large on a regular basis. So my question to you is: Are you eliminating performance reviews because you really don’t need them, or are you eliminating them because as an organization and leadership team, you’ve never created and used them effectively before? If your organization views them as punitive, you’ve not managed their use correctly. If your organization views them as a collaborative planning and development tool, why are you doing away with them?
So again, if you don’t want to use performance appraisals, fine. But what’s your plan to keep things fair?
Copyright MMXIII – Liz Weber, CMC, CSP – Weber Business Services, LLC – www.WBSLLC.com +1.717.597.8890
Liz supports clients with strategic and succession planning, as well as leadership training and executive coaching. Learn more about Liz on LinkedIn!
You’ve cut prices, you’ve refined your target customer base, you’ve increased your advertising and still — business is so slow it’s dangerous. The economy is not good, but other companies seem to be selling similar products and services. How are they able to survive (and yes, thrive) while your sales are tanking? They’ve focused on growing their businesses through their employees, instead of through their customers alone. (more…)