Culture Starts at the Top

Mar 29, 2022 | Leadership Development

This past week validated that regardless of what you say you want your company culture to be, what it actually IS is dependent upon you, the leader. Through the various virtual presentations and in-person strategy and group coaching sessions I facilitated this week, each client’s culture and personality came through loud and clear. A few were immediately relaxed and collegial. A few were a bit hesitant initially but quickly engaged and made solid progress. And a few were quiet, distant,...

Leadership Dysfunction – Doing What You’ve Always Done

Jun 22, 2021 | Leadership Development

“This looks good in general, but there are several items that need to be corrected.”...No response. “As I’ve asked before, how do you know everyone wants to continue to stay on the team?”...No response. “I recommend we tap the brakes on asking the directors to create their promotional videos. Without some upfront coordination, we run the risk of, once again, having incorrect information being conveyed because we acted before we coordinated internally. Let’s first provide the...

Today may be rough for your team. I have a few thoughts…

Jan 13, 2021 | Leadership Development

A client called me yesterday. She was really hurting because of the low morale and the state of divisiveness she's seeing in her team, her family, her community, and the country because of the pandemic, ongoing social issues, and our current political turmoil. So we talked. Given today is another day of spiking emotions with a potential second impeachment of President Trump, I thought I'd share some of what I shared with her. Many are grieving In addition to grieving over not being able to...

Revise “And Any Other Duties As Assigned” to Change Your Culture

Apr 19, 2017 | Leadership Development, WBS

If you’ve been in management for any length of time, the phrase “And any other duties as assigned,” is one you know. Whenever I ask one of my audiences or leadership training teams, “What’s that line at the bottom of most position descriptions?” invariably the knowing participants start to chuckle and say, “And any other duties as assigned!” That phrase conveys feelings of power to many managers yet most don’t understand it or apply it correctly. That phrase, as defined by the U.S. Office of...

Impact Your Customer Experience by Changing Your Culture

Sep 6, 2016 | Leadership Development, Strategic Planning

A client, the Director of North American Operations, asked me to review a proposed Corporate Leadership Development Program that had just come across his desk. Something about it felt ‘off’ to him, but he couldn’t quite identify what was making him uncomfortable. After a quick look, I could see the problem. The plan had many of the correct elements to a sound leadership development program. However, the order in the focus areas was wrong. The plan was proposing the training topics discuss...