Articles tagged "Culture Change"
Today may be rough for your team. I have a few thoughts...
A client called me yesterday. She was really hurting because of the low morale and the state of divisiveness she's seeing in her team, her family, her community, and the country because of the pandemic, ongoing social issues, and our current political turmoil. So we talked.
Given today is another day of spiking emotions with a potential second impeachment of President Trump, I thought I'd share some of what I shared with her.
Impact Your Customer Experience by Changing Your Culture
A client, the Director of North American Operations, asked me to review a proposed Corporate Leadership Development Program that had just come across his desk. Something about it felt ‘off’ to him, but he couldn’t quite identify what was making him uncomfortable. After a quick look, I could see the problem. The plan had many of the correct elements to a sound leadership development program. However, the order in the focus areas was wrong. The plan was proposing the training topics discuss Customers, People (i.e., team members), Products, and then Culture.
