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Articles tagged "Culture Change"

Impact Your Customer Experience by Changing Your Culture

Impact Your Customer Experience by Changing Your Culture

A client, the Director of North American Operations, asked me to review a proposed Corporate Leadership Development Program that had just come across his desk. Something about it felt ‘off’ to him, but he couldn’t quite identify what was making him uncomfortable. After a quick look, I could see the problem. The plan had many of the correct elements to a sound leadership development program. However, the order in the focus areas was wrong. The plan was proposing the training topics discuss Customers, People (i.e., team members), Products, and then Culture.

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Posted by Liz Weber CMC on September 6, 2016 in Leadership Development, Strategic Planning and tagged , , , , ,