Articles tagged "Accountability"
Years ago when I worked with the U.S. Department of State in Washington, D.C., I read a report prepared by my Bureau's Deputy Assistant Secretary (DAS). I cannot remember what the report was about, but I clearly remember how impressed I was with his writing ability. I complimented him on his writing skill, and he kindly took me aside to give me some advice. He said, “Liz, to be successful in any organization, one needs to be able to write well. Always remember that your writing is a reflection of you. Your written reports will stay in this organization’s files long after you leave. So leave a positive, lasting impression.” I have always valued his words.
Now, more than ever, good writing skills need to be developed and encouraged. With the ability to email copies of reports, advertisements, and correspondence to thousands of recipients through the click of a button, what you write, or what the members of your staff put in writing, is being seen by thousands of individuals and companies. Your writing skills (and theirs) are apparent in every document that leaves your organization by courier, text message, email or IM. Your writing skills create an impression of your organization to every person who looks at that page.
If you don’t fully believe in the value of developing the writing skills throughout your organization, ask yourself when was the last time you accepted a bid from a vendor that wasn’t written well, contained typos, and was difficult to understand? Bet it cost that vendor your business. Now, turn the question around, how much business are you losing because of poor writing skills?
- What image of this organization are my staff’s and my own writing skills conveying?
- Who, in my organization, needs help with their writing skills and why?
Copyright MMI - Liz Weber, CMC, CSP - Weber Business Services, LLC – www.WBSLLC.com +1.717.597.8890
Liz supports clients with strategic and succession planning, as well as leadership training and executive coaching. Learn more about me on LinkedIn!
This past week, I’ve had two colleagues share stories they’ve experienced directly or observed first-hand. Each tale provides insight into the decline in the quality of our workforce. Each involves a villain (i.e., actually the villains are really unwitting perpetrators, but they’re causing devastation), a direct victim, and an unintended victim.
You've just had an urgent problem dumped on your desk, posed to you in a meeting, or presented to you by a client. The situation is tense. Emotions are starting to flare, and all eyes are looking to you to act. What do you do? Do you respond with a knee-jerk reaction? Do you calm the situation with an acceptable solution? Or, do you stop, think, and work to identify a solution that's going to allow you to think, "I'm glad I took the time to think that through"?
Human beings tend to be creatures of habit. That's good in that we can enhance our efficiencies by doing things over and over again. However, we can also become a bit too comfortable with our habits. When that happens, we don't recognize when our habits are no longer helping us, but are instead hurting us and our businesses.
As business owners, when we become too comfortable with our habits, we don't recognize when they're hurting us.
I've been working with several business owners to help them each break just one habit that's no longer helpful to them and their businesses. Each business owner's habit is different; yet each habit is causing serious problems for their respective employees and companies.
I've been reflecting on a recent conversation with a client. The conversation was similar to two previous conversations we've had concerning inaction by his managers. However, this time, without planning to say it, I simply said, "We've discussed this same problem three times now. When are you going to stop doing what your managers can and should be doing for themselves?" Needless to say, it got very quiet on his end of the phone for awhile. However, after about one minute of silence, my client said, "I keep doing exactly what I've told you I need to stop doing don't I?" Yep.