Liz's Latest Articles
What Hurricanes Harvey and Irma Can Teach Leaders About Engagement
The destruction caused by Hurricanes Harvey and Irma is shocking. Millions have been impacted, thousands left homeless, and hundreds of thousands are now trying to identify how to move forward. As I watched from afar, Mother Nature first overwhelmed Houston and Eastern Texas and then in another display, aimed her furry at the Caribbean, the Florida Keys and then the state of Florida. No doubt like you, I was both stunned and impressed.
Now More Than Ever: Invest in Yourself. Become an Expert. Earn Their Trust.
Yes, this COVID craziness has caused you as an HR professional to become more creative, adaptable, and productive. You’ve had to either implement or help to create new ways to support your organization’s workforce near or far, as they struggle to be creative, adaptable, and productive. Let’s just say, it’s not been easy. But, you’ve done it. You’re doing it. And, there’s so much more to do. However, instead of wilting from exhaustion, I encourage you to focus on the opportunities this craziness has provided for you to shine, share your expertise with the decision-makers, make a positive impact, and support even more needed changes.
Do You Like the Person and Leader You’ve Turned Out to Be?
With so many challenges facing our families, schools, communities, businesses, healthcare and governmental institutions, the responsibilities on us as parents, professionals, and leaders have grown dramatically. And there’s no end in sight. As leaders, how we address our challenges speaks volumes about us as people and as leaders.
How Far Do Your Customers Say You Clear The Performance Bar?
In just the past few days, how many times have you been disappointed in the quality of service, responsiveness, and basic courtesy you’ve experienced? If you’re like me, it’s happening more and more often, and it’s so prevalent, that it’s becoming the norm. The level of service or performance we’re experiencing more often than not, is so low, our expectations of ‘good’ service have also been lowered.
Uh Oh. I Can’t Access What I Need
When we needed to rapidly move to remote work status several months ago, for many of us, it was just a matter of working more from home than normal. We had the capability to access all or the bulk of our work files and systems remotely. For others, it was a matter of grabbing what files and equipment you thought you’d need for a few weeks and then heading home to then figure out how to: serve your customers while using your personal devices, identify ways to access the company’s network of digital and possibly some paper files, get information from colleagues also working remotely who have poor internet connectivity, while also integrating any new company equipment provided to you into your remote work worlds. In the immediacy of the need to work remotely, you made it work. However, as more and more of us are anticipating a permanency to either a completely remote or a partially remote work environment, it’s now a priority that we, as leaders, get control of where our organization's files, equipment, and knowledge is being housed.
