Credibility – Now More Than Ever
No matter what you call it–Your organization’s reputation, relationships, goodwill, or brand, your organization’s credibility with your customers is what will help your organization make it or lose it – especially when times are tough. Your organization’s credibility has formed through the years as a result of the numerous professional, volunteer, and community interactions your team has had. Each interaction has been a grain of sand adding to and forming the entity that has become “your organization.”
Now the big leadership question for you is:
- Just what type of entity have you and your team created over the years?
- Is it one your customers will return to time & again?
- Is it one that in good times and bad, your customers can count on to deliver its best every time?
- Would your customers say they like doing business with you because it’s easy?
- Would they say your organization is solid?
- Or, would they say, when times are good, it’s great doing business with you but when times are tough, your organization is inconsistent, your employees are scattered, and your organization’s systems cause more headaches than solutions.
If you don’t know the real answers to the questions above, it’s time to ask your customers. By real answers I mean, the answers your customers will actually give you when asked one-on-one. I don’t mean what you think they’ll say. I mean what they will say – the good, the bad, and the ugly. If just the thought of asking those questions one-on-one with your customers causes your team members to panic, that should tell you something. Which of your customer service systems cause frustration for customers? What pricing or cancellation policies make no sense and actually drive your customers to your competitors? What types of unprofessional behaviors from your team have your customers dealt with in the past 12 months? What could your organization do to make it easy for your customers to want to and do business with you? What do you need to do better – now more than ever?
Now more than ever, business leaders need to reinforce the importance of customer relationships throughout their organizations. Now more than ever, business leaders need to help their employees understand that when money is tight, tensions are high, industries are shifting, and the future is unknown, trusting, solid, professional relationships will win more business than haphazard, gimmicky promotions. When the environment seems unstable, your customers look for that light in the storm to provide one source of stability; one source of consistency; one source of unshakable credibility. Now more than ever, it’s time to solidify your organization’s credibility, and viability, with your customers.
Now more than ever, it’s time to do your job and strengthen your organization’s credibility.
Copyright MMX – Liz Weber, CMC, CSP – Weber Business Services, LLC – www.WBSLLC.com +1.717.597.8890
Liz supports clients with strategic and succession planning, as well as leadership training and executive coaching.
Liz Weber, CMC CSP
Liz Weber coaches, consults, and trains leadership teams. She specializes in strategic and succession planning, and leadership development.
Liz is one of fewer than 100 people in the U.S. to hold both the Certified Management Consultant (CMC) and Certified Speaking Professional (CSP) designations.
Contact Liz’s office at +1.717.597.8890 for more info on how Liz can help you, or click here to have Liz’s office contact you.
Copyright © Weber Business Services, LLC All rights reserved.
116 thoughts on “Credibility – Now More Than Ever”
Leave a Reply
Thanks for good stuff
Thanks for taking the time to post your note!
Thanks for the info
Thanks for posting your comment!
Finally something fresh and new that make sense! I would like to see more about this and that is what I’m going to do.
Thanks Jackie! I’m glad it made sense to you.
Thanks dear, great post.I like it
Thank you. Come back and visit the site often!
In my opinion you are not right. Let’s discuss.
I’m always open to learning. So, tell me — specifically – why you disagree.
Exceptional i am very glad for the page. A Very good page of text.
Thanks! Please check out our RSS feed and sign-up for our monthly leadership ezine as well! C
I just signed up to your blogs rss feed. Will you post more on this subject?
I write about leadership every month. Take a look at the other categories on the blog for more on this and other topics.
Ms. Weber I think your post is spot on. It is easy to be the good person when times are good but when times are testing that is the measure of a great company if they put the customer first. A sports writer at the turn of the century said “…it’s not if you win or loose but how you play the game”. I could write much more on this subject.
Thanks Don I appreciate your note. Yes it’s easy to be “good” when times are easy as you can hide under the radar better. However, your true colors shine when there’s a storm. I hope you come back to my blog often.
Long time reader, first time commenter.
Truly happy i found it on google.I was talking with friends a while ago on this topic and I have to say you cleared out a lot of stuffs
Thanks for the great post.
This is a superb post Credibility – Now More Than Ever.
But do have an email system where I can get your blog posts emailed to me?
Yes! Go to our website https://wbsllc.com and subscribe to our Manager’s Corner monthly ezine. You’ll get the article each month. Enjoy & thanks for the note. Liz
Thanks for the great post.
I just added your blog site to my blogroll, I pray you would give some thought to doing the same.
WONDERFUL Post.thanks for share..more wait .. ;)…
Hi there can I use some of the material found in this entry if I provide a link back to your site?
Link away!
I really enjoy reading from his blog, keep up the great work.
I’ll do my best – thanks.
Merely needed to say I seriously appreciate your work on this blog site and the high-quality posts you make. These type of blog post are precisely what keeps me personally going through the day time. I uncovered this post after a good buddy of my own mentioned it to me. I do some blogging myself and I am always pleased to check out others contributing good quality information to the community. I am going to definitely be following and now have added your web site to my twitter account for others to view.
I do appreciate you taking the time to post your thoughts. Thank you.
This is really a extremely beneficial read for me, Have to admit you might be 1 in the most effective bloggers I ever saw.Thanks for posting this informative article.
Very cool! Thank you for the kind compliment. Please: Spread the word you like my blog posts!
I found your entry interesting do I’ve added a Trackback to it on my weblog :)……
Cool! Thanks. Spread the word to others who could benefit from some leadership insights.
This is a great post. Thanks for sharing this.
Glad you enjoyed it.
Good post overall. Enjoyed reading it.
Thanks. Subscribe to our RSS feed and receive my future posts as well.
Arrg, my mouse got jammed. What I was about to say, was that this is a terrific post. Very insightful and informative at the same time.
Glad you found the posting insightful. (Time to ask Santa for a new mouse….)
Glad I noticed this on google .
Me too. Bookmark it and return often.
Nothing better than Google finding me a good site related to what I was looking for.
Chocolate could be better, but I appreciate the compliment!
I admire your work , thankyou for all the great articles .
Well thank you!
I like this website and it has given me some inspiration to succeed, so thank you. =)
Great – now go & succeed!
I like this data and it has given me a bit of desire to succeed, so thanks. =)
Very Nice website. I built mine and i was looking for some ideas and your website gave me some. May i ask you whether you developed the website by youself?
Cheers
My IT guru & I designed the site. She makes it work the way I want it to work and between the two of us, we determine the design, look, etc. Thank you for your kind compliments!
This is funny, I was just thinking about this yesterday. For some weirdmotive I stumbled to this article lol. I’ll be coming back here. This really is a good discovery….rare for me to stumble on new websites Erica
I would have to state, you plucked ur words well. The information you gave are well placed.
I’ve bookmarked, Dugg, and I joined the RSS subscription. Thanks! .
I’ve bookmarked, Dugg, and I joined the RSS subscription. Thanks! .
Pretty nice post. I just stumbled upon your blog and wanted to say that I have really enjoyed browsing your blog posts. In any case I’ll be subscribing to your feed and I hope you write again soon!
I’ve viewed many blogs and I can for certain tell that this one is my favourite.
Interesting and very really true. Bookmarked.
I found this blog via search engine. Thanks for great article! I will link this post on my blog!
Wow, pretty interesting info. Where will I get this subscription?
Kate Trider
asian escorts nyc
Good morning, I was looking through some blogs and I saw your website from yahoo. I read some of your posts and think they are nicely written. Thank you, I will visit your blog soon.
Do you mind if i’ll send a newsletter containing ad of your blog? I just send a tweet about this site 😛 Thanks! Good job
i’m adding your blog rss feed so that i can see your new posts. keep up the good work!
A thoughtful insight and ideas I will use on my blog. You’ve obviously spent some time on this. Well done!
Thank you for your post. I like it! Greetings!
Thank you for your post. I like it! Greetings!
I’m reading your blog for about 1 hour and it’s great! Keep on writing! Added to favorites!
Merci for the info, most educational.
О! Ah!!! at last I found what I was looking for. Somtimes it takes so much effort to find even tiny useful piece of information.
When reading this blog I realised that there are more problems that need writing about. So maybe I will start my own blog. Thanks for opening my eyes!
I’m glad you’re inspired Kimberlee
Genius is an infinite capacity for taking pains
i’m adding your blog rss feed so that i can see your new posts. keep up the good work!
Thanks Shantelle! I appreciate your note
great post! i’m bookmarking this!
Thanks Ashleigh!
Huh, it’s a really good article man! Keep on writing! I just sent a tweet with url of this site! 🙂
Thanks for the tweet!
Heya web master. I like your post about this article Credibility – Now More Than Ever | Liz Weber, CMC Leadership Blog. But i’ve a problem around this kind of subject: Do you have a seperate posting software or do you write your blogs within the wordpress admin? If you post the way to go below mine, i’ll read this within the next few days.. Thanks
It’s all wordpress.
true enough… like my job our attitudes control our lives. Attitudes are a secret power working twenty-four hours a day, for good or bad. It is of paramount importance that we know how to harness and control this great force.
Attitudes and behaviors mean more than many appreciate.
sorry for the feasible off-topic but Allow me to write about this subject on my web site, it’s quite incredible ! I’ll attempt to translate in italian language.
Please share my blog with others you believe could benefit from my ideas! Thank you Harriette.
I really find this a interesting subject. Never looked at this subject in this way. If you are going to write some more articles about this subject, I definitely will be back in the near future! Btw your layout is really briliant. I will be using something similar for my own site if it’s ok with you.
Interesting and rattling real true. Bookmarked.
When i visit a blog, chances are that I notice that most blogs are amateurish. Regarding your blog,I have to say that you have done a good job here.
I know i’m a little off topic, but i just wanted to say i love the layout of your blog. i’m new to the blogegine platform, so any suggestions on getting my blog looking nice would be appreciated.
Your website is great! This post really caught my eye when I was searching around. Thanks for sharing it.
I like the valuable information you provide in your articles. I will bookmark your weblog and check again here frequently. I am quite certain I will learn lots of new stuff right here!
I found your blog via Google while searching for the related topic, your blog came up. Thank you for the fantastic blog. Amazingg skills! Continue man, you rock!
I will post a link to this page on my blog.
Thanks!
Hey there i’m for the first time here. I found this website and I find It truly useful and it helped me out a lot. I hope to give something back and help others like you helped me.
I’m always amazed that with a little extra searching, a person can stumble uponsome of the most intriguing blogs. It’s sort of bothers me that more websites like this aren’t ranked at the top in the search engine results. I have an associate that will appreciate this blog so I’ll send him a link to your post. I run a small US company that makes a line of collectible political gifts that commemorate the great leaders, events and speeches of US politics. You could say I focus in unusual gifts as my handle would suggest. I’m hoping for the US economy to get rolling again so I hope you’ll allow me including my url in this comment. I should also add that I am the type of person who still believes America keeps getting better and better in spite of our present difficulties. Thank you again the intriguing blog!
Huh, it’s a really good article man! Keep on writing! I just sent a tweet with url of this site! 🙂
Just want to say your blog is kinda awesome. I always like to hear something new about this because I have the similar blog in my Country on this subject so this help′s me a lot. I did a search on the issue and found a good number of blogs but nothing like this.Thanks for sharing so much in your blog..
I dont know what to say. this is definitely one of the better blogs Ive read. Youre so insightful, have so much real stuff to bring to the table. I hope that more people read this and get what I got from it: chellolls. Great job and great site. I cant wait to read more, keep em comin!
Hi there may I use some of the information here in this post if I provide a link back to your site?
Hi Matthew – Yes absolutely feel free to use some of the info on my blog — but only if you link back to my blog. thanks!
I respect your piece of work, thanks for all the informative posts .
I was very happy to find this internet-site.I wanted to thanks in your time for this glorious read!! I positively enjoying every little little bit of it and I’ve you bookmarked to check out new stuff you weblog post.
Great article. Waiting for more.
Good day Is fantastic blog post additionally it am info i was definetly visiting save you the software. I Have to repeat the Indepth study this information has will be really wonderful.Individuals who proceeds that extra mile in recent times? Well Done. Merely another hint yourself canget a good solid Translator for use in your Across the globe Traffic !
Thanks for any other excellent post. Where else may anybody get that kind of information in such an ideal manner of writing? I have a presentation subsequent week, and I’m on the search for such info.
Thanks for sharing superb informations. Your site is very cool. I am impressed by the details that you’ve on this blog. It reveals how nicely you understand this subject. Bookmarked this web page, will come back for more articles. You, my friend, ROCK! I found simply the info I already searched everywhere and simply couldn’t come across. What a perfect site.
Nice weblog right here! Additionally your website lots up fast! What web host are you the use of? Can I am getting your associate hyperlink in your host? I wish my site loaded up as quickly as yours lol.
Very interesting points you have mentioned, thanks for putting up.
It is in reality a nice and useful piece of info. I’m happy that you just shared this helpful info with us. Please keep us up to date like this. Thanks for sharing.
I was seeking at some of your blog posts on this site and I believe this web site is real instructive! Maintain posting .
I used to be very happy to find this web-site.I wanted to thanks for your time for this glorious read!! I undoubtedly enjoying every little bit of it and I have you bookmarked to check out new stuff you blog post.
There are certainly a number of details like that to take into consideration. That may be a great level to carry up. I supply the ideas above as general inspiration however clearly there are questions just like the one you deliver up the place crucial factor might be working in trustworthy good faith. I don?t know if finest practices have emerged round things like that, however I am positive that your job is clearly recognized as a fair game. Each boys and girls really feel the impact of just a second’s pleasure, for the remainder of their lives.
As I website owner I believe the subject matter here is very superb , thanks for your efforts.
I was examining some of your articles on this internet site and I believe this web site is rattling instructive! Keep on putting up.
Thanks Rusty! I do appreciate your comments. Bookmark or get the RSS feed to keep up with new postings!
hey there and thank you for your info – I’ve certainly picked up something new from right here. I did however expertise a few technical points using this website, as I experienced to reload the site a lot of times previous to I could get it to load correctly. I had been wondering if your web hosting is OK? Not that I’m complaining, but slow loading instances times will sometimes affect your placement in google and can damage your quality score if advertising and marketing with Adwords. Well I am adding this RSS to my e-mail and could look out for a lot more of your respective fascinating content. Ensure that you update this again very soon..
Rattling excellent information can be found on website .