Within a two-day period, two separate clients called to schedule training sessions on Diversity, also called Incivility in the Workplace. Both reported they had recently experienced a nasty incident among co-workers at their respective offices, and they felt they needed to formally remind staff of basic civil, non-discriminatory conduct. In the media, there have...
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In meeting with a prospective client this week, an all too common issue presented itself: The client wants to tweak the organization’s culture. The leaders want to enhance their managers’ and front-line team members’ ability to work together, communicate with one another, and generally create a more comfortable workplace. Wonderful. However, to achieve this,...
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It happened again. As I started a work session with a client group recently, I asked them to bring me up to speed on what’s been happening with their company since our last session. Several managers shared positive updates to projects that supported their strategic plan. Then the CEO commended the managers for their...
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We have all seen values statements hanging on the walls of various organizations. They’re usually nicely framed and tastefully hung for all who pass by to see. However, other than knowing the executive team developed them as part of a strategic planning effort, most of us who walk by our own organization’s values statement...
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