In my training and consulting work, I am frequently and discreetly told during breaks “I didn’t handle myself too well this morning” or “I was so frustrated with my team yesterday, I just screamed at them.”  When I hear comments such as these, I ask the confessor, “So, did you admit to them that...
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I attended a luncheon that culminated with an insurance expert explaining his services to the attendees. As soon as the speaker turned on the projector to start his presentation, the bulb blew. A quick inspection revealed there was no spare and the restaurant staff didn’t even know their projector used bulbs! Instead of panicking,...
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I had lunch recently with a woman who is starting to hate her job. She drives to work dreading the day and by 10 AM she’s plotting her escape. By Wednesday noon, she looks forward to Friday and every Sunday evening her anxiety level bubbles up because Monday’s coming all too soon. The truly sad part...
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Confidence is the ability to take a stance and defend a position. To be able to project confidence: 1. Convince, don’t cave: Confidence resides in those who show conviction and “sell” their ideas rather than backing away from them when challenged. 2. Don’t explain. Don’t defend: When you make a decision and you’re willing...
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