text I feel bad for a few of my clients. They're at that point in our leadership training and coaching projects where they're actually doing what they should have been doing for years. And it's not easy. Changing behaviors and implementing new policies, new personnel actions, and new initiatives is difficult. In addition, changing behaviors that have been learned and honed over 5, 10, 20 or more years takes time. It rarely happens right away or on the first attempt. It takes practice to...