Are Your Dependable Employees Killing Your Business?

Mar 25, 2013 | Leadership Development

Here’s good ‘ole Ted. He’s worked for you for almost 10 years. He arrives at work each morning between 7:55 and 7:59 AM. He follows the same procedures he helped create years ago. He does his work the same systematic way each day. He quietly attends all required meetings and training sessions. He provides reports when asked. He’s polite, doesn't challenge his co-workers, and doesn't get stressed, excited or ruffled by much at all. He usually eats lunch at his desk. He never wastes a...

What Is Leadership?

Mar 19, 2013 | Leadership Development

What is leadership?That's a great question because depending upon whom you ask, the answer will vary. Yet each person's answer will swirl around common themes. And the common themes typically make the person providing the answer smile, get a glint in their eye, sit a bit straighter, and act as if they got a jolt of energy-infused through them. Just the thought, the memory, or the image of a strong leader causes others to feel stronger, confident, and energized. So what is leadership? What does...

Helping Ourselves by Developing Others

Mar 12, 2013 | Leadership Development

This past month has been an amazing time. We have facilitated planning sessions and have provided management training programs to several clients on topics ranging from Strategic Planning to Enhancing Communications. Each group, without exception, voiced their concern over their organization's current inadequate training for new staff to those in management positions. Each group, of their own accord, acknowledged inadequate knowledge sharing from "veteran" employees to less-experienced staff....

Why Don’t They…?

Mar 5, 2013 | Sales, Marketing & Customer Service

Have you ever gone into a store and had a heck of a time trying to find what you wanted? You finally had to have someone lead you to it because the store’s signage was poor. Like me, you probably thought, “Why don't they just put up clear signage?” Have you ever tried to reorder from one of your suppliers only to be put through the third degree because they’re updating their Customer Service Management System. Like me, you probably thought, “Why couldn’t they just upload my account history...