Liz’s Leadership Insights Blog

Can You Provide Extraordinary Service?

Can You Provide Extraordinary Service?

What do you think of when you hear "Extraordinary Customer Service?" For most business owners or managers, when we hear those three words we immediately think of costly endeavors to win over or win back customers. We envision things such as large-scale construction projects to make our sales floors more "customer friendly," intensive staff training on "Building Customer Relationships," or intricately-designed customer loyalty programs to get our customers to buy repeatedly from us. Given these...

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Are You Asking Enough of Your Managers?

    Are you frustrated with your managers, supervisors, or project managers? Do they blame others when budgets are blown and deadlines are missed? Do they point fingers when their teams are deadlocked over problems? Do they throw their hands up in frustration when their team's internal conflicts get in the way of servicing the customers? If so, are you asking enough of your managers? Or let me put it this way: Are you being clear enough with your managers as to what you really expect...

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Retain Your Employees – Get to Know Them

Retain Your Employees – Get to Know Them

Employee retention is a hot topic. Every employer knows it’s terribly expensive, time consuming, and disruptive to operations to repeatedly recruit, hire, train, and then lose employees. There are many reasons employees leave their jobs. However, time and again, employees leave because of position mismatches, a lack of support for skills development, or a lack of advancement opportunities. Luckily, these causes can be easily minimized by simply taking 15 to 30 minutes per employee to get to...

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Let Me Introduce Myself

  Hmmm, this is interesting. This meeting with the executive team was supposed to start at 9AM and here it is 9:05AM and no one is here yet. Oh wait, I hear someone coming. Let me get near the door so I can introduce myself as everyone comes in. Ah, here's the first person... My hand goes out. "Hello. I'm Liz Weber." The gentleman is a bit surprised but says, "Hey. How ya doin'?" shakes my hand, and starts to walk to a seat at the conference table. A bit surprised, I say, "I'm sorry but I...

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Show Up

I learned that a client started a program in which every manager is part of a team to help less-experienced staff learn basic project management techniques. Each team will identify and work on a project collaboratively. The overall intent is to not only enhance the project management skills of the less-experienced participants, but to also identify and implement efficiency enhancement opportunities throughout the organization. This will enable more employees to take lead positions on future...

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