Communicate to Motivate, Connect, or Enhance Performance

Sep 25, 2012 | Leadership Development

In reading several publications recently on the importance of good communication skills in leaders, I finally identified a way to help my clients better understand what "good communication skills" really means. Leaders who are "good communicators" does not mean they're good public speakers or that they can craft an effective speech. That's a nice skill to have, but that's not what we're talking about. Leaders who are "good communicators" does not mean they're charming, charismatic word smiths...

What’s Your Job?

Sep 18, 2012 | Leadership Development

I had the opportunity to see one of my clients make the leap from being a manager to being a leader a few days ago. I was preparing for our strategic planning session with his senior team, when my client – the company owner – walked into the conference room and said, "I finally understand what my job is. My job is to build a strong management team and to ensure this organization survives me." That's it! He "gets it"! He finally understands – deep in his gut – what his job is. A manager...

What Are You Waiting For?

Sep 11, 2012 | Sales, Marketing & Customer Service

I've just started working with a client who desperately needs to increase sales. His company hired a new sales representative over a month ago. Together they identified key current customers to visit and penetrate further. They decided to focus on this group first, then they'd focus on getting new customers – a smart approach. Yet when I called last week to see how the sales calls (and – I'd hoped – sales closures) were going, I was stunned to hear that the sales representative hadn't made...

Leadership Made E.A.S.Y.™

Sep 5, 2012 | Leadership Development

Leadership Made E.A.S.Y.™ It's our new branded name for all of our leadership training programs, services, and products. But what's it mean? Well, it means we work with leaders to make leadership E.A.S.Y.: E = Expectations - We guide you as you create a clear vision of what the organization will become, as well as clear expectations of what every department & every person needs to do to make that vision a reality. A = Accountability - We teach you how to hold yourself, your board,...

Gen X and Gen Y – Understand, Connect, and Thrive

Sep 4, 2012 | Leadership Development

Given the demographic data we’re facing, our labor force isn’t growing, it’s comprised of people from several generations, and it’s aging. The only age group “bubble” that’s growing is those employees aged 45 and over. That means, in 10-20 years from now, we’ll have more employees retiring from than entering the workforce.So, what do we do? Who’s going to help us continue to produce our core products and services in the future? We’ve got to look at those Generation X and Generation Y workers...