Liz’s Leadership Insights Blog

Stop Running from Complaints

I've had several conversations with clients lately on customer satisfaction, retention, and profitability. All of my clients agree—satisfying customers is crucial to their success. Yet, when I ask them how they handle customer complaints and feedback, their responses are less than unified. Some say they read every customer feedback email, form or letter, note the comment(s), and take appropriate corrective action. Others say they disregard the worst and the best for the week (they consider...

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Guest Post: Kate Nasser

  We have a special guest on the blog today. Kate Nasser, The People-Skills Coach, has written a terrific article that we'd like to share with you.   Success in Two Words – Be Memorable. By Kate Nasser Starting a company? Looking for a job? Attempting to sell your house? Trying to change careers? Get noticed by being different but … to achieve success — be memorable. Memorable is not just what makes you different.  Memorable connects you with others in ways that matter to them....

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You Gotta Show ’em How It’s Done!

We have all experienced it. The boss says one thing then does something else. Isn't that irritating? Yeah—you bet! So why do YOU do the same thing to YOUR employees? In order to reap the rewards of any new initiative, leaders and managers better be willing to ‘Walk the Walk and Talk the Talk’ whenever we want the best from our employees. This is critical when we are trying to institute a change in our employees’ behavior. Because, at the end of the day, if we can’t exhibit the desired...

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Management By The Numbers

  As the saying goes, "What gets measured and monitored gets done." So, what are you measuring and monitoring? As the business owner, CEO, leader, or a manager in your organization, what are you monitoring on behalf of your team to ensure what you are supposed to be accomplishing is actually getting done? What metrics - or basic measurements - are you using to ensure the various projects and tasks you are so busily and diligently working on are actually on-budget, on-schedule, and still...

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Let’s Talk Visions First – Then Missions

The vision and mission are two separate and distinct components of your most important leadership tool: the strategic plan. And unlike many others who work in strategic planning, I'm a stickler when it comes to clients understanding the purpose of a vision statement and a mission statement. When someone says, “I don’t care what you call it: mission or vision—they mean the same thing.” My response is, “No they don't. They serve two very different roles in the plan, for the leadership team, and...

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