Regardless of the topic I am presenting, many clients indicate the greatest frustration with co-workers, supervisors, team members, or managers is another person’s inability to keep his or her word. Other people don’t walk the talk or follow through with the promises they made. They simply do not do what they said they would do. It sounds so basic, but listen when I tell you that the bottom-line impact this fundamental behavior can have on an organization is incredible. If you do not believe...