SPECIFICALLYIt is THE word every manager/leader should become incredibly comfortable using. It is really a simple word; however, most don’t use it for maximum impact. We don’t use it as we could and should, because we don’t appreciate it as a critical aid in coaching and supporting our team members in such things as problem identification, process analysis, individual performance, and accountability. If a team member approaches you and says something along the lines of: “There’s a problem in...